Terms And Conditions

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HOURS OF OPERATION

Headway Learning Strategies office is open Monday – Friday 8:30 AM to 6:00 PM

Headway Learning Strategies shipping department is open Monday – Friday 8:30 AM to 6:00 PM

We close for all government observed holidays These policies and procedures applies to all products and services issued by Headway Learning Strategies

BILLING ADDRESS

We will ship to a different address other than the billing address when indicated on the order form

OVERNIGHT SHIPMENTS

Headway Learning Strategies offers free shipping within India on all products. We pay for shipping, octroi and other taxes. You only pay the value of the ordered product

We currently ship products only within India. You can place orders from across the world but delivery addresses are restricted to India

We ensure that we deliver the orders the fastest and depending on the location deliver most of the orders in 7 – 15 days

UNDELIVERABLE PACKAGES

Packages that are returned to us as undeliverable are issued a full refund

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order by contacting us at info@headway2success.com

CANCELLATIONS

Cancellations must be made within 24 hours of placing the order or before the order ships

If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by the method the order was originally charged

All refunds will be processed within 15 days

Headway Learning Strategies reserves the right to cancel any order at any time if company sees fit

If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 15 days of receipt of the refused package

RETURNS

All package contents must be in “as new” condition and all items must be delivered in a single package in order to be refunded

100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee

Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds can only be refunded by the method the order was originally charged

Due to loss or missing or slow mail, we will honor any package that is postmarked for up to 60 days from the original date of purchase

Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. The money back guarantee is void after a customer has used it for one specific product more than twice

Shipping of the product to the Headway Learning Strategies will not be compensated

To ensure that your product is not lost or damaged, we strongly recommend sending the product via a courier that can insure and provide you with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes: either delivery confirmation or signature

EXCLUDED ITEMS FROM HEADWAY LEARNING STRATEGIES 365 DAY NO HASSLE RETURN POLICY

From time to time Headway Learning Strategies provides our members access to certain products and services that are provided in conjunction with and through outside sources. These products are referred to as: Product Launch Products, Outside Speak Products and Mentoring Products. These items fall under different Guarantee Programs.

Product Launches are Headway Learning Strategies Products that are sold for a defined period of time and not sold through our ONLINE store during that time. We refer to those products as Product Launches. Some products (many more to come) such as: Prospecting Sucks, The 67 Well-Adjusted Answers That Stand Out And Gets Your Hired. These product falls under a 30 day money back guarantee. Secondly, products that are purchased at Headway Learning Strategies Events from outside speakers only have a 60 day Money Back Guarantee, these are products that also are not sold through Headway Learning Strategies Online Store.

CUSTOMER SERVICE

If you have questions or comments regarding Headway Learning Strategies products,
please email us at: info@headway2success.com